FREQUENTLY ASKED QUESTIONS

Learn how our services can improve your billing operations

What can an outside billing company really do for my practice?


The number one consideration for using an outside billing service should be to increase practice income. Just by spending your time doing the things you do best and letting Kairos handle all of your billing and insurance needs, can increase your practices income. Keep in mind that if you do not have time to follow-up on unpaid insurance claims or are not following up on all patient owed balances, then you are losing a significant portion of your income. Co-pays alone can be as much as 20-40% of your income.




I have my own computer system and software. Can your service still increase my income?


Yes! Kairos uses our own practice management system, but it’s not just our computers, it’s our staff expertise in mental health billing that makes the difference. From data input, to tracking insurance claims or slow-paying accounts, it’s our total commitment to your practice that produces the results you want and justifies the services we offer.




Will your billing service replace the need for my staff?


It all depends on the size of your practice. Kairos replaces your need for billing staff but you may still want to keep administrative help for scheduling, filing, and obtaining authorizations. With less time spent on billing, your employee/s will be able to focus on these other support tasks.




What if I don't have office staff?


Many of our clients are solo providers with limited or no administrative staff. In that case, our professional staff will coordinate billing directly with the provider.




Do you verify benefits and handle authorizations?


Yes! We will reach out to the insurance company to find out the copay/coinsurance amount, deductible information, claims info and if there are any preauthorization requirements. If preauthorization is needed for initial services, we will obtain that for you.




Are all payments sent to my address?


Yes! With Kairos, all insurance and patient payments are mailed directly to you or deposited electronically to your bank account. Our phone number is on each patient statement and insurance claim so that billing inquiries will come to our office where we handle the problems.




Will I stay informed about my practice?


Yes! Kairos our providers will receive monthly reports and can request a meeting each month to go over any questions or concerns they may have.




Can I speak to someone over the phone when I have a question?


Yes! Each practice is assigned a personal account manager who gets to know your practice. You receive the email address and direct telephone extension of the account manager, so if you ever have any questions, you can always get in touch with him or her. When your account manager has questions or needs information, s/he will contact you via phone, email or one of HIPAA compliant text messaging apps. We believe good communication with our clients is a high priority.




What is your fee for services?


There is a $200 initial registration fee ($300 for group practices) after which we charge a % of monthly income. The fee is negotiated on an individual or practice by practice basis, depending upon the type of practice (individual, group or clinic), billing volume and scope of services.




Are there any other costs?


Our fee covers all expenses for insurance and patient billing, verification of benefits, secondary claims, AR follow up, clearinghouse fees and software. The only additional costs would be for optional services such as, audit prep, and credentialing assistance.




Are you HIPAA compliant?


Yes! All of our staff follow HIPAA guidelines regarding protected health information (PHI) and patient privacy. Our software vendor and clearinghouse for billing electronic claims are also certified HIPAA compliant. Our HIPAA policies are outlined in the Service Agreement we provide to our clients.




How do I get started?


Call us at 801-462-6162 x3. We will ask questions about your current billing situation and customize a service plan that best meets your needs. We will then send you a Service Agreement and have you fill out a New Provider Application.





papaya_pay_gray_large.png
 

 p 801.462.6162 ||  f 801.478.5869

PO Box 1348 West Jordan UT 84084 USA

  • Facebook Social Icon
  • LinkedIn Social Icon

©2019 by Kairos Billing Solutions, LLC.